Orders are processed pending item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.

• Orders placed Monday through Friday will typically be processed within 1-2 business days.
• Orders placed over the weekend or on public holidays will begin processing on the following business day.

Items available for pre-order will be indicated with an anticipated ship date.

• Full payment will be captured upfront at the time of purchase.
• If your order contains both pre-order and in-stock items, the entire order will ship together once the pre-order items are available. If you wish to receive available items first, please place separate orders.

Once your order has been shipped, you will receive an email notification containing the shipment tracking information. Your order may arrive in several shipments; in this case, you will receive a separate email for each shipment.

Once an order is placed, it cannot be changed or updated as processing begins immediately. To add items, please place a new order.

• Updates: Once an order is placed, it cannot be changed or updated as processing begins immediately. To add items, please place a new order.
• Cancellations: We are generally unable to cancel an order once it has been placed.
• Inventory Issues: During high-volume periods, if an item sells out before processing, we will notify you immediately. You may choose to receive a full refund or wait for the next restock to have your order fulfilled.
• Security Verification: We may take additional steps to verify order details. If your order is canceled for security reasons, please contact us for more information.

We accept Visa, MasterCard, and PayNow. 

• Your Full Name
• Order Number (e.g., #1001)
• A brief description of your inquiry

If you have photos or videos related to a damaged or defective product, please email us at help@incloverkorea.com.

Our dedicated team is available Mon–Fri, 10:00 am – 6:00 pm (SGT). We typically respond within 24-48 business hours.