Inspect your order on arrival and contact help@incloverkorea.com promptly if it is faulty, damaged, incorrect or misdescribed. Include your order number, problem details and photos where possible.

We will assess appropriate repair, replacement, price reduction or refund remedies under applicable Singapore law. The 14-day change-of-mind window, hygiene exclusions and store-credit terms do not limit statutory rights. Refunds required by law are not restricted to store credit.

For eligible change-of-mind returns, request a return within 14 days of receipt. Items must be unworn, unused and unwashed, with tags attached, original packaging and proof of purchase, and free of scents, stains or signs of wear.

Excluded from change-of-mind returns: cosmetics, skincare and face masks (including unopened products); innerwear, socks and jewelry; custom-made products, sale items and gift cards.

These exclusions apply only to change-of-mind returns and do not remove statutory remedies for faulty, damaged, incorrect or misdescribed goods.

Visit your customer account, sign in using the emailed verification code, select your order and request a return. If the return option is unavailable, email help@incloverkorea.com.

We normally review requests within 1–2 business days. Please wait for return instructions before sending items, so we can identify and process the parcel correctly.

Approved change-of-mind returns are issued as store credit within 7 business days after receipt and inspection. Store credit has no expiry.

Where a refund is required by applicable law, it will not be restricted to store credit or subject to change-of-mind deductions.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you prefer a direct exchange, please mention this in your self-service request or
please email us directly at help@incloverkorea.com to start your inquiry.

Confirmed faulty or incorrect items: we cover necessary return and redelivery costs.

Change-of-mind returns: use your own prepaid return method, or request Ninja Van pickup for S$6.70 deducted from the return value. No pickup fee applies if you arrange your own prepaid return.

Original delivery charges are not refunded for change-of-mind returns. If your Singapore order qualified for free standard delivery, S$4 is deducted from the return value, plus the pickup fee if used. Any other applicable original delivery cost will be disclosed before approval.

These deductions do not apply to refunds required by law for faulty, incorrect or misdescribed goods.

Change-of-mind returns are assessed against the published eligibility conditions. Nothing in this policy limits your rights under applicable Singapore consumer law, including the Consumer Protection (Fair Trading) Act and Sale of Goods Act.

Personal information requested for return verification is handled under our Privacy Policy. Read our full Return and Refund Policy and Terms of Service, or email help@incloverkorea.com for assistance.